Refund Policy
Refund Policy
At Yapline, we want you to be happy with your purchase. Please review our policy below before placing an order.
Returns
We accept return requests within 14 days of delivery. To qualify for a return, the item must be unused, undamaged, and returned in its original packaging with all included accessories.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Please contact us before returning an item. Returns sent without prior approval may not be accepted.
Cancellations
Orders may be canceled or changed within 12 hours of purchase. After this period, your order may have entered processing and can no longer be canceled or modified.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include your order number and clear photos or videos showing the issue.
Once approved, we will provide a replacement or full refund at no additional cost.
Shipping Delays
Delivery estimates are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances outside our control do not automatically qualify for a refund while the package remains in transit.
If tracking confirms that a package was lost or returned to the sender, please contact us so we can arrange a replacement or refund.
Refund Processing
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Final-Sale Items
Gift cards and items marked “final sale” are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Contact Us
To request a return, replacement, or refund, contact us through our website’s contact page. Include your full name, order number, and a description of the issue.
This policy does not limit any rights provided to you under applicable consumer-protection laws.