Shipping Policy

Shipping Policy

Order Processing

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Once an order has entered processing, we may be unable to change or cancel it.

Estimated Delivery

Estimated delivery times after processing are:

  • United States: 7–15 business days
  • International: 10–20 business days

These are estimates and not guaranteed delivery dates. Customs, carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

Tracking

Once your order ships, you will receive a confirmation email containing your tracking information. Tracking updates may take 2–5 business days to appear after the shipping label is created.

Some international shipments may have limited tracking updates while traveling between countries.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately.

We cannot guarantee address changes after an order enters processing. Yapline is not responsible for packages delivered to an incorrect address provided at checkout.

Lost or Stolen Packages

If tracking confirms that your package was lost in transit, contact us so we can investigate and arrange a replacement or refund when appropriate.

If tracking shows the package as delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier first. Yapline is not responsible for packages stolen after confirmed delivery.

Customs and Import Fees

International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the purchase price unless stated otherwise at checkout.

Multiple Packages

Orders containing multiple items may arrive in separate packages and on different dates. If this happens, you will receive tracking information for each available shipment.

Contact Us

For shipping questions, contact us through our website’s contact page and include your full name and order number.